Privacy policy

Last updated: October 30, 2026

Pivotal Moments by Just Jeannie ("Pivotal Moments," "we," "us") is operated by Stroy Group, Inc. This policy explains what personal information we collect when you visit justjeannie.shop, make a purchase, or sign up for our emails or texts, and how we use and protect it.

Information We Collect

  • Information you give us: your name, email address, phone number, shipping and billing address, and any notes you add at checkout, such as a gift message.
  • Order information: the products you buy, order history and returns. Payment card details are processed by our payment providers and are not stored by us.
  • Marketing preferences: whether you subscribe to our emails or text messages, and how you interact with them.
  • Reviews and messages: reviews, photos or messages you send us.
  • Device and browsing information: collected automatically through cookies and similar tools, such as your IP address, browser type, pages viewed, and how you arrived at our site.

How We Use Your Information

  • To process, ship and support your orders, including order and shipping updates.
  • To send marketing emails and text messages when you have signed up to receive them.
  • To show you relevant ads on other websites and social media, and to measure how our ads perform.
  • To understand how our site is used and improve it.
  • To prevent fraud and comply with legal obligations.

Who We Share It With

We share personal information only with service providers who help us run our business, including:

  • Shopify, which hosts our store and checkout, and our payment processors.
  • Klaviyo, which sends our marketing emails and text messages.
  • ShipStation, UPS and USPS, to fulfill and deliver your orders.
  • Judge.me, which collects and displays our product reviews.
  • Advertising and analytics partners: Meta (Facebook and Instagram), Google and Pinterest, which use cookies and pixels to measure and personalize ads.

We do not sell your personal information for money. Some privacy laws treat sharing information with advertising partners for targeted ads as a "sale" or "sharing." You can opt out on our Your Privacy Choices page.

Email and Text Messages

You can unsubscribe from marketing emails at any time using the link in any email. For text messages, reply STOP to opt out or HELP for help. Message frequency varies and message and data rates may apply. Consent to receive texts is not a condition of purchase. See our Terms of Service for full mobile terms.

Cookies

We use cookies to keep your cart working, remember your preferences, understand site traffic, and support advertising. You can control cookies through your browser settings and our cookie banner. Turning off some cookies may affect how the site works.

Your Rights and Choices

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to opt out of targeted advertising. To make a request, email us at contactus@pivotalmomentsbyjj.com. We will verify your request and respond within the time required by law.

Data Security and Retention

We use reasonable safeguards to protect your information, but no method of transmission or storage is completely secure. We keep personal information only as long as needed for the purposes above or as required by law.

Children

Our site is not intended for children under 13, and we do not knowingly collect their personal information.

Links to Other Sites

Our blog may link to other websites, including affiliate partners. Their privacy practices are their own, so please review their policies. See our Disclosure Policy for how affiliate links work.

Changes to This Policy

We may update this policy from time to time. Changes take effect when posted here, with a new "Last updated" date.

Contact Us

Stroy Group, Inc. dba Pivotal Moments
18722 University Blvd, Suite 200, 2nd Floor
Sugar Land, TX 77479
contactus@pivotalmomentsbyjj.com