FAQs

How large are the candles?

The candles are 12oz and hand-poured in the USA. Burn time up to 55-60 hours.

 

What type of wax is used to create Pivotal Moments candles?

The candles are made of 100% coconut soy wax, which is free of parabens and phthalates. The candles are cruelty-free and safe to use, offering a longer and cleaner burn.

 

Can I recycle the candle vessel?

Yes, the candle vessels are recyclable and can be repurposed. We encourage responsible disposal.

 

How to keep a candle burning clean and with a steady flame?

 Tips:

 Avoid drafts.

Keep wicks trimmed to 1/4 inch before lighting.

Limit each burn session to 3-4 hours or until the entire wax surface has fully melted.

Never extinguish the flame with water or any combustible fluid.

Consider using a candle lid or snuffer to gently extinguish the flame.

 

How to stop candle wick mushrooming?

Tips:

 Trim the wick to 1/4 inch before lighting to prevent wick mushrooming.

Avoid burning candles in areas with excessive airflow or strong drafts.

Use a candle snuffer or gentle blowing to extinguish the flame without creating excessive smoke or debris.

Keep the candle's surface free of debris and trimmings for a cleaner burn.

Store candles in a cool, dry place away from direct sunlight to maintain their quality. 

 

How to prevent candle tunneling, and if it occurs, what can be done to fix it?

To prevent tunneling, allow the candle to burn long enough for the wax pool to reach the edges.

If tunneling occurs, here are some tips to fix it: 

Use a heat gun or a hair dryer to carefully melt the surface wax, allowing it to level off and reach the edges of the vessel.

Place a strip of aluminum foil around the upper portion of the vessel, leaving the center exposed. This will concentrate more heat on the wax and help it melt evenly. 

 

How to prevent candle soot formation?

 To minimize soot formation and maintain a clean burn, follow these tips:

 Keep the wick trimmed to 1/4 inch before lighting.

Place the candle away from drafts or breezy areas.

Avoid placing candles near vents, fans, or air conditioning sources.

Burn candles in a well-ventilated room.

Always follow recommended burn times and guidelines provided with your candle to ensure optimal performance. 

 

How to keep my candle lasting a long time?

To extend your candle's life, follow our burning guidelines, keep the wick trimmed, and store it in a cool, dry place away from direct sunlight.

 

What are the candle burning safety tips?

 Tips:

 Never leave a burning candle unattended.

Keep candles out of reach of children and pets.

Place candles on a heat-resistant surface.

Keep candles away from flammable objects.

Do not move a burning candle.

Extinguish candles before leaving a room.