Shipping policy

Last updated: October 30, 2026

Thank you for shopping with Pivotal Moments by Just Jeannie. Every candle is hand-poured and packed with care, and we want it to arrive as beautifully as it left us.

Shipping Rates

  • Free standard shipping on all orders of $75 or more.
  • Standard shipping: $9.99 on orders under $75.
  • Express 2-Day: $24.99.
  • Next Day: $44.99.
  • Express and Next Day shipping are charged on all orders, including orders over $75.
  • Subscribe & Save: every subscription order ships free, with no minimum.
  • Signature Hosting Duo always ships free.

Processing and Delivery Times

  • Standard orders placed by 12 PM Central are processed within 1 to 2 business days. Express 2-Day and Next Day orders placed by 12 PM Central ship the same business day; orders placed after 12 PM ship the next business day. Our fulfillment team works Monday through Friday, excluding major holidays.
  • Standard delivery typically takes 3 to 4 business days after your order ships, depending on your location.
  • You will receive a tracking email as soon as your order ships.
  • During the holiday season, processing and delivery may take longer due to carrier volume.

Holiday Order Deadlines

  • Order by December 15 with standard shipping for Christmas delivery.
  • Order by December 18 with expedited shipping for Christmas delivery.

Carriers and Where We Ship

  • We ship with UPS and USPS.
  • We ship to the 48 contiguous United States and Washington, D.C. We do not ship to Alaska, Hawaii, U.S. territories, military (APO/FPO) addresses or international addresses at this time.
  • Orders to P.O. boxes ship via USPS.
  • Each order ships to one address. To send gifts to several people, please place a separate order for each address.

Gift Orders

  • Select gift sets arrive in a gift box at no extra charge.
  • Add a Luxury Gift Box to individual items for $10, and we will pack your gift with care and ship it directly to your recipient.
  • When shipping a gift, add a note at checkout and include your phone number. Pricing is not included in gift shipments.

Lost or Delayed Packages

If your order has not arrived within the expected time, please allow 1 to 2 additional business days for carrier delays. If it still has not arrived, email us at contactus@pivotalmomentsbyjj.com with your order number and we will respond within 2 business days.

Once an order leaves our fulfillment center, delivery is the carrier's responsibility. We are not able to issue refunds or credits for packages the carrier marks as delivered, or for packages lost or stolen in transit. Please contact the carrier to locate your package.

Address Changes and Cancellations

If you need to update your address or cancel your order, email us at contactus@pivotalmomentsbyjj.com as soon as possible with your order number. Once an order has shipped, we cannot change or cancel it. If a package is returned to us because of an incorrect address, we will reship it once you confirm the correct address. Additional shipping charges may apply.

Damaged or Defective Items

Please inspect your order when it arrives. If anything is damaged, defective or incorrect, email us at contactus@pivotalmomentsbyjj.com within 10 days of delivery with your order number and photos. We will send a replacement or refund at no extra cost to you.

Returns

  • Unopened items in their original sealed packaging may be returned within 30 days of delivery. Email us to start a return and we will send you a free prepaid return label. A $5 restocking fee is deducted from your refund; damaged or defective items are never charged a restocking fee.
  • For safety and hygiene, opened, burned or sprayed items cannot be returned or exchanged.
  • Approved refunds are issued to your original form of payment within 7 business days of receiving your return.

For full details, see our Shipping & Returns page or contact our team.